Introduction
WebSprix IT Solution PLC ("WebSprix", "we", "us", or "our") is committed to protecting the privacy of visitors and customers who use this website and our services. This page describes the types of information we may collect, how we may use that information, and the choices available to you.
By using this website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the website and contact us with any questions.
Information We Collect
Depending on how you interact with WebSprix, we may collect the following categories of information:
- Contact details you provide voluntarily, such as your name, email address, phone number, and message content when you use our contact form or otherwise reach out to us.
- Service-related information needed to respond to inquiries about fiber internet, web hosting, cloud services, Internet TV, or other offerings described on this website.
- Technical and usage data that may be collected automatically when you visit the website, such as browser type, device information, pages viewed, and general interaction data.
- Other information you choose to share in emails, phone calls, or other communications with our team.
We do not require you to provide personal information merely to browse public pages of this website. If a field is optional, you may choose not to provide it.
How We Use Information
We may use collected information for purposes that include:
- Responding to questions, service requests, and customer support inquiries
- Providing, operating, and improving our website and services
- Communicating about plans, coverage, billing, or service updates where relevant
- Understanding how visitors use the website so we can improve content and performance
- Protecting the security, integrity, and availability of our systems
- Complying with applicable legal, regulatory, or contractual obligations
We will not use your information for purposes that are incompatible with those described here without providing additional notice where required.
Data Security
We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. These measures are designed to be appropriate to the nature of the information and the services we provide.
No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please contact us promptly if you believe your information has been compromised.
Third-Party Services
We may work with trusted third-party providers who help us deliver communications, analyze usage, or support our services. These providers are expected to process information only as needed to perform their functions for us.
This website may also contain links to third-party websites or platforms, including our social media pages and related service sites. Those third parties have their own privacy practices. We are not responsible for the content or privacy policies of websites we do not operate.
The third-party providers we may use include web hosting infrastructure partners, customer support ticketing systems, email delivery service providers, and web analytics platforms.
User Rights
Subject to applicable law, you may have rights in relation to the personal information we hold about you. These may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information, where applicable
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding. Specific rights and response timelines depend on the applicable laws of the Federal Democratic Republic of Ethiopia.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the "Last updated" date on this page.
We encourage you to review this page periodically. Continued use of the website after an update constitutes acknowledgment of the revised policy, except where a different notice method is required.
Contact Information
If you have questions about this Privacy Policy or about how WebSprix handles information, please contact us:
WebSprix IT Solution PLC
IT Park, Incubation Center, 4th floor, Addis Ababa, Ethiopia
Phone: 8856
Email: info@websprix.com
You can also reach our team through the Contact page. Related terms for using this website are available in our Terms & Conditions.